Terms and Conditions
Introduction
Welcome to Aura Total Health.
These Terms and Conditions (“Terms”) govern your use of https://auratotalhealth.com (the “Site”), including its
informational pages, contact forms, and appointment request features.
By accessing or using the Site, you agree to these Terms. If you do not agree, please discontinue use of the Site.
Our website provides general information about medical, orthopedic, vascular, diagnostic, wellness, and aesthetic
services and allows individuals to request appointments.
Website information does not constitute medical advice. Submitting an appointment inquiry does not, by itself,
establish a doctor-patient relationship.
Healthcare services are also governed by the patient consents, financial policies, and Notice of Privacy Practices
applicable to your care.
1. Who We Are
Aura Total Health (“we,” “us,” or “our”) provides multidisciplinary healthcare and wellness services in New Jersey.
Our areas of service may include:
• Spine, orthopedic, and sports medicine
• Vein and vascular care
• Diagnostic testing and imaging
• Functional medicine and wellness
• IV and peptide therapy, where available
• Aesthetic services
Our New Jersey locations include:
East Orange: 310 Central Avenue, Suite 203, East Orange, NJ 07018
Jersey City: 60 Christopher Columbus Drive, Jersey City, NJ 07302
Woodland Park: 279 Browertown Road, Suite 108, Woodland Park, NJ 07424
Available services, providers, and operating hours may vary by location
2. Use of the Website
You must be at least 18 years old to use our website and submit inquiries on your own behalf. Parents or legal
guardians may request appropriate care for minors.
You agree to use the Site only for lawful and legitimate purposes.
You may not:
• Engage in fraudulent or unlawful activity through the Site.
• Attempt unauthorized access to website systems.
• Interfere with website security or functionality.
• Introduce malicious software or harmful content.
• Misrepresent your identity or knowingly submit inaccurate information.
• Use automated systems to collect information in a manner that violates applicable law or disrupts website
operations.
When submitting information on behalf of another individual, you confirm that you have the necessary authority to do
so.
3. Medical Disclaimer
Information displayed on this website is intended for general informational and educational purposes only.
It is not a substitute for professional medical advice, diagnosis, treatment, or an individual clinical evaluation.
You should consult a qualified healthcare professional regarding your symptoms, condition, treatment options, and
medical decisions.
Do not disregard medical advice or delay seeking treatment because of information obtained from this website.
Treatment recommendations, eligibility, risks, and expected outcomes depend on individual clinical circumstances.
4. No Doctor-Patient Relationship Through the Website
Viewing website information, completing a contact form, requesting an appointment, or sending an electronic inquiry
does not automatically establish a doctor-patient relationship.
A treatment relationship begins when an authorized healthcare provider agrees to provide care in accordance with
applicable professional and legal requirements.
Website submissions, email communications, and appointment requests may not be reviewed immediately.
Do not use the website for urgent medical concerns.
5. Appointments and Scheduling
Aura Total Health provides online appointment request options for prospective and existing patients.
Appointment Requests: Submitting a request does not guarantee an appointment or establish a confirmed
reservation.
Confirmation: Our scheduling team will contact individuals as appropriate to coordinate available appointment times.
We generally aim to respond to appointment requests within two business hours, but response times are not
guaranteed.
Availability: Same-day and next-day appointments may be offered when available.
Office Hours: Our published general hours are Monday through Friday, 9:00 AM to 5:00 PM, and Saturday through
Sunday, 10:00 AM to 6:00 PM. Actual hours and provider availability may vary by location.
Referrals: A physician referral is not necessarily required to request an appointment. Certain insurance plans or
services may require referrals or authorizations.
Cancellation and Rescheduling: We request at least 24 hours’ notice whenever possible for cancellations or
appointment changes.
Provider Schedule Changes: Appointment times may change due to provider availability or operational circumstances.
We will make reasonable efforts to notify affected individuals.
6. Virtual Consultations and Telehealth
Certain consultations may be available through telehealth where clinically appropriate and legally permitted.
Patients participating in virtual consultations are responsible for having an appropriate device, internet or telephone
connection, and reasonably private environment.
Virtual consultations are not intended for emergencies.
Providers may determine that an in-person examination or additional testing is necessary.
Separate telehealth consent may be required before a virtual visit.
Technical interruptions may require a consultation to be rescheduled or moved to another permitted format
7. Healthcare Services and Treatment Information
Services described on this website are subject to availability, clinical assessment, professional judgment, and
applicable legal requirements.
No service or treatment is guaranteed to be appropriate for every individual.
Descriptions of expected benefits, outcomes, or treatment options do not guarantee a particular result.
Certain wellness, regenerative, IV, peptide, hormone-related, or aesthetic services, where available, may involve
compounded preparations or off-label uses that are not FDA-approved for the specific indication.
Appropriate informed consent, discussion of risks, and individualized clinical evaluation are required before treatment.
8. Insurance, Pricing, Payments, and Memberships
Insurance Coverage: Aura Total Health may assist patients with insurance benefit verification. Verification does not
guarantee coverage, authorization, or payment by an insurer.
Patient Responsibility: Patients may be responsible for applicable copayments, deductibles, coinsurance, uncovered
services, and other amounts permitted by law and applicable agreements.
Self-Pay Services: Certain wellness, IV, aesthetic, and other services may be offered on a self-pay basis.
Pricing: Website prices, service descriptions, and promotions may change. Applicable pricing and financial obligations
should be confirmed before services are provided.
Memberships: Any membership programs are subject to their own enrollment documents, prices, renewal provisions,
and cancellation terms.
9. SMS Text Messaging and Electronic Communications
9.1 Aura Total Health SMS Program
Aura Total Health offers an optional SMS messaging program for individuals who affirmatively consent to receive text
communications.
The program supports patient inquiries, consultation requests, appointment scheduling, appointment confirmations,
appointment reminders, rescheduling, and related administrative follow-up.
Messages may be sent through automated messaging technology, including third-party messaging service providers
acting on behalf of Aura Total Health.
9.2 Consent to Receive Messages
By separately selecting an SMS consent checkbox or completing another valid affirmative opt-in process, you agree to
receive text messages from Aura Total Health at the mobile telephone number you provide.
SMS consent may be collected through approved website forms, appointment request forms, or eligible third-party
lead forms, including Meta advertising forms that provide an appropriate SMS opt-in mechanism.
Providing your telephone number, submitting an inquiry, or accepting these general website Terms does not by itself
constitute consent to receive recurring automated text messages.
Consent to receive SMS messages is optional and is not a condition of purchasing or receiving healthcare services.
9.3 Types of SMS Messages
With the appropriate consent, messages may include:
• Responses to requested evaluations or consultations
• Follow-up regarding an inquiry you submitted
• Appointment availability and scheduling coordination
• Appointment confirmations
• Appointment reminders
• Rescheduling and administrative notifications
Consent to appointment-related messages does not authorize unrelated marketing or promotional campaigns.
Any promotional SMS program, if offered, requires separate affirmative consent and must comply with applicable
legal requirements.
9.4 Message Frequency and Charges
Message frequency varies depending on your inquiry, scheduling needs, and communications with our office.
Message and data rates may apply.
Your mobile carrier’s messaging and data terms may apply to messages sent or received.
9.5 How to Opt Out
You may cancel your participation in the Aura Total Health SMS messaging program at any time.
Reply STOP to any message from our messaging program to unsubscribe.
After submitting STOP, you may receive a final confirmation that your request has been processed. We will stop
messages covered by the withdrawn consent, subject to applicable legal requirements.
If you wish to receive messages again, you must complete a new valid opt-in process.
9.6 How to Request Help
For assistance with the messaging program:
Reply HELP to a text message for help.
You may also contact:
Phone: (973) 791-3335
Email: Info@Auratotalhealth.com
Website: https://auratotalhealth.com
9.7 Mobile Information and Privacy
Aura Total Health does not sell or share mobile phone numbers or SMS opt-in consent information with third parties
or affiliates for their independent marketing or promotional purposes.
Authorized messaging service providers may process information solely as necessary to provide communications on
our behalf.
For further information about our handling of personal data, please review our Privacy Policy:
9.8 Carrier Disclaimer
Carriers are not liable for any delayed or undelivered messages.
Message delivery may be affected by carrier networks, mobile device settings, service interruptions, or other factors
beyond our control.
9.9 Healthcare Information and SMS Security
Ordinary SMS text messaging is not necessarily secure or encrypted.
Patients and prospective patients should avoid sending sensitive medical records, confidential health details, or other
protected information through ordinary SMS unless Aura Total Health provides an approved secure communication
method.
SMS communications are not monitored continuously and should never be used for emergencies.
9.10 Email and Telephone Communications
When you contact our practice or submit an inquiry, we may respond through appropriate communication methods
consistent with your preferences, any required consent, and applicable law.
Consent for promotional or automated communications will be obtained separately when legally required.
10. Emergency Disclaimer
Aura Total Health’s website and messaging services are not intended for emergency medical communication.
For a medical emergency, call 911 or seek immediate care at the nearest emergency department.
For a mental health or emotional crisis, call or text 988.
Do not wait for a response to a website form, email, appointment request, or text message before seeking emergency
assistance.
11. Privacy and Protected Health Information
We recognize the importance of protecting personal and healthcare-related information.
Our Privacy Policy explains how information collected through our website and digital communications is handled.
Where applicable, protected health information is also governed by HIPAA and our separate Notice of Privacy
Practices.
Nothing in these Terms limits or waives patient rights that cannot lawfully be waived.
For privacy-related requests, please contact our Privacy Officer using the information provided in Section 21.
12. Testimonials, Reviews, and Patient Stories
Testimonials, reviews, and patient experiences featured on the website reflect individual circumstances.
They do not guarantee or predict identical results for other patients.
Clinical outcomes depend on factors including health conditions, treatment plans, and individual responses to care.
13. Intellectual Property
Unless otherwise stated, the text, images, graphics, designs, logos, videos, and other content on the Site are owned by
Aura Total Health or used with permission.
Website materials are intended for personal, noncommercial, and informational use.
Unauthorized reproduction, modification, distribution, republication, or commercial exploitation of protected content
is prohibited except as permitted by law or with appropriate authorization.
Third-party trademarks and intellectual property remain the property of their respective owners.
14. Changes to This Privacy Policy
The Site may include links to external websites, social media platforms, scheduling systems, payment services, and
other third-party resources.
These services may have separate terms and privacy policies.
Aura Total Health does not control the availability, accuracy, security, or practices of independent third-party
websites.
Users should review relevant third-party policies before submitting information or using external services.
15. Website Availability and Information Accuracy
Aura Total Health makes reasonable efforts to maintain accurate and current website information.
However, website content may be incomplete, outdated, or subject to change.
Services, providers, office hours, availability, fees, and related information may change without prior notice.
We do not guarantee uninterrupted, error-free, or continuous website operation.
Users should contact our office to confirm information relevant to appointments or healthcare decisions.
16. Accessibility and Nondiscrimination
Aura Total Health is committed to accessible and nondiscriminatory healthcare services.
We do not discriminate in the provision of care on the basis of race, color, national origin, age, disability, sex, or other
characteristics protected by applicable law.
Individuals requiring communication assistance, language support, or accessibility accommodations may contact our
office for assistance.
17. Disclaimers and Limitation of Liability
To the extent permitted by applicable law, the Site and its general informational content are provided on an “as is” and
“as available” basis.
Aura Total Health does not guarantee that the website will always be uninterrupted, error-free, or free from technical
problems.
To the extent permitted by law, Aura Total Health is not liable for indirect, incidental, consequential, special, or
punitive damages arising from use of or inability to access the website.
This provision concerns website use only.
It does not limit or exclude liability for healthcare services or any legal rights or remedies that cannot lawfully be
restricted
18. Governing Law and Disputes
These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules.
Subject to applicable legal requirements, disputes specifically concerning use of this website will be brought in the
appropriate state or federal courts located in New Jersey.
This provision does not alter legally protected patient rights or remedies relating to medical care.
19. Changes to These Terms
Aura Total Health may update these Terms to reflect changes in website operations, healthcare services, technology,
or applicable laws.
Updated Terms will be posted on this page with a revised Last Updated date.
Material changes may be accompanied by additional notice.
Where separate notice or affirmative consent is required by law, we will seek to provide it as required.
Continued use of the Site following an update constitutes acceptance of the updated Terms to the extent permitted
by law.
20. General Terms
If any provision of these Terms is determined to be unenforceable, the remaining provisions will continue in effect to
the extent permitted by law.
Failure to enforce a provision does not constitute a waiver of the right to enforce it later.
These Terms, together with the Privacy Policy, govern use of the Site.
Separate signed patient agreements, clinical consents, financial policies, and other applicable healthcare documents
govern the services to which they apply.
Where a signed patient agreement conflicts with these website Terms concerning clinical care, the applicable patient
agreement controls to the extent permitted by law.
21. Contact Us
For questions about these Terms and Conditions, website use, or electronic communications, contact:
Aura Total Health — Attn: Privacy Officer
Main Office — East Orange
310 Central Avenue, Suite 203
East Orange, NJ 07018
Jersey City
60 Christopher Columbus Drive
Jersey City, NJ 07302
Woodland Park
279 Browertown Road, Suite 108
Woodland Park, NJ 07424
Telephone: (973) 791-3335
Email: Info@Auratotalhealth.com
Website: https://auratotalhealth.com
Privacy Policy: https://auratotalhealth.com/privacy-policy/